Luis 3 weeks ago
I bought a Nest system from this company back in July 22 from which I received a receipt listing "Pet Supplies Shop" as the merchant. I contacted them via email and got a generic automated email from customer service claiming that due to covid the product will be delayed. After this, I opened a case with paypal to request my refund.
A few weeks later, I got a package with a tracking number that matched a number that Paypal had. The package had a silicone sleeve for an iphone11. I contacted Paypal multiple times and they are claiming that the package (this $.50 iphone silicone cover) needs to be returned to the vendor (all the way to China) which they have to translate the address to English in order for me to get my refund. It is getting ridiculous and sad that Paypal is not standing behind their Purchase Protection, if I don't get my refund, I am cancelling my paypal account.
US User 2 months ago
"RIP OFF ALERT -- FAKE WEBSITE BASED IN CHINA"
I ordered 2 google minis from this site. According to the website, it ships via 2 day delivery from Arizona warehouse. After placing order I received a receipt from paypal that the "seller" was named "Pet Supplies #######" with the # being Chinese characters. I attempted t cancel but the phone# provided on website's "contact" page is for a Florida based cell phone whose voice mailbox is always full. Shortly after I received a tracking number that an item had shipped from China. Two weeks after ordering, I received a rubber cell phone sleeve that looks like it costs about .20 cents (and is definitely NOT a pair of Google Mini devices!). The website is currently down/gone -- clearly I got ripped off. I have been battling with paypal for a refund but they insist I must send the item back. Return address is in Chinese, who do I send it to?!?! I asked Paypal on 2 separate occasions and they keep telling me that they have escalated it to their translation team who will provide me an address to return the item. I am amazed and HIGHLY DISAPPOINTED with Paypal. I guess I'm just out $50.... and cancelling my paypal account. Do NOT use this website and I HIGHLY recommend using a credit card (who stands behind its customers when they get ripped off) instead of worthless Paypal!!!